Building a Team of Busy Bots with Robotic Process Automation
RTS helped a leading US-based utility automate repetitive business processes, reduce manual effort, improve accuracy, and scale an RPA program across multiple business units.
Scaling Automation Across a Fortune 500 Utility
A Fortune 500 energy company serving more than 7 million customers partnered with RTS to launch and scale a robotic process automation program across business units.
Client
Leading US-based utility.
Scale
7M+ customers across multiple states.
Program
10+ bots running 45+ processes.
Impact
$16M in cost savings.
Manual Tasks Were Limiting Speed and Efficiency
As the business continued to modernize, the client needed a better way to automate reporting, reduce repetitive work, and improve the accuracy of routine business processes.
Repetitive Reporting
Teams were spending time pulling reports and completing recurring hourly, daily, and monthly tasks.
Manual Errors
Repetitive manual work created opportunities for mistakes, delays, and inconsistent outputs.
Need for Adoption
Business units needed to understand what RPA could automate and become champions of the rollout.
From One Bot to an Enterprise Automation Program
RTS began with an RPA roadshow to help business units understand automation opportunities. Mini-sessions were then conducted to identify repeatable, time-consuming processes that could be added to the RPA program.
Discovery Roadshow
Introduced RPA capabilities and helped business teams identify automation candidates.
Busy Bots Rollout
Started with one bot and expanded into more than ten bots across multiple business units.
Process Automation
Automated 45+ business processes using data from multiple enterprise systems.
Automation That Improves Cost, Speed, Accuracy, and Compliance
Reduced Costs
Automated repetitive tasks so employees could focus on strategic work.
Improved Efficiency
Reduced processing times by automating tasks previously handled manually.
Increased Accuracy
Reduced human error and improved data quality across repeatable processes.
Better Compliance
Automated regulated tasks and supported better audit readiness.
Leveraging SAP Expertise for Seamless Automation
Because the utility used SAP as its ERP system, RTS applied deep SAP experience to automate business processes across financial reporting, billing reconciliation, exception reporting, rate cases, and S/4HANA migration testing.
Financial & Billing Automation
Automated past-due balance reports, billing reconciliation, and SAP report distribution lists.
Compliance & Migration Support
Automated rate cases, exception reporting, and S/4HANA migration test comparisons.
A Center of Excellence Model for Reliable Bot Operations
The RPA program was developed using a Center of Excellence model that included post-production support. A dedicated team of 1-2 team members per shift monitors bots to ensure they run seamlessly.
SLAs were established to minimize business impact in case of errors. Beyond regular system refreshes and patching, there have been no significant post-production issues.
By the Numbers
Turn Repetitive Work Into Measurable Business Value
RTS helps organizations identify automation opportunities, implement scalable RPA programs, and support bots after production.