White-Glove IT Support from Real Engineers
AI-powered enterprise service operations combining intelligent automation, U.S.-based engineering, and measurable SLA performance to reduce operational costs while improving the employee experience.
MSP 501
Microsoft Solutions Partner
AWS
Azure
Google Cloud
End-to-End IT Support for Modern Teams
We deliver AI-powered enterprise service operations through a platform that combines intelligent automation, U.S.-based engineering, and enterprise governance to reduce costs, improve SLA performance, and simplify IT operations.
24x7x365 Service Desk
US-based L1, L2, and L3 support staffed by real engineers.
Endpoint & Identity Management
Support for users, devices, access, and identity operations.
Microsoft 365 & Google Workspace
Administration and support for productivity environments.
Patching, MDM & Assets
Device management, patching, and asset lifecycle operations.
Onboarding & Offboarding
Automation for employee access, setup, transitions, and exits.
Customer Success & QBRs
Dedicated Customer Success Manager and quarterly business reviews.
One Accountable Team That Advises, Builds, and Runs
Our managed IT model is never a hand-off. It’s one accountable team supporting your users, improving your environment, and feeding every lesson back into a compounding operational flywheel.
Proven on Customer Zero
We run it in our own regulated environment first, so the advice is grounded in experience, not theory.
Run Like It’s Regulated
Delivered to the bar our ITAR, cleared, and classified-federal clients require — regulated or not.
One Accountable Team
US-based engineers in our Addison, TX NOC/SOC, 24x7x365, with a 15-minute P1 response SLA.
Outcomes Every Turn
Monthly outcome-based SLAs around uptime, MTTR, first-call resolution, CSAT, and risk reduction.
Start with a Free IT & Risk Assessment
Connect with a Dallas-based engineer to evaluate your current IT environment, identify risk, and discuss how RTS can support your users with white-glove managed IT and help desk services.