Centralized Processes for Telecommunications
Transforming Operations at a Leading Telecommunications Firm
Implementing SAP BRIM-SD-MM-FICA and S/4HANA
Client
A leading telecommunications firm with a $1.8 billion turnover and an employee count of 2,500 offers diverse communication services, including voice, data, internet, wireless, video, and secure networks to multi-location businesses across North America. It operates primarily in two distinct spaces: the B2C business model and government/federal agency partnerships.
Vision
Growth and Venturing into the B2C market
Business Objective:
RTS was engaged by the client to:
Replace their existing home-grown systems including the legacy(third-party) solutions used for Quotation and Pricing Management, as well as internally developed Excel-based tools, to streamline and integrate their processes.
Implement an integrated system to address scalability, accuracy, audit and reconciliation, revenue recognition, and real-time data needs, overcoming the challenges posed by disparate systems.
 Challenges:
- Budget limitations due to a flawed initial discovery and budgeting by SAP CoE team
- Working under a tight timeline as the standard SAP Implementation would have been too time-consuming
- Resistance to change particularly from individuals comfortable with existing systems
- Building Trust in the new system
- Limited SAP Solution knowledge in the client team
- Difficulty in achieving an integrated approach due to the use of disparate applications in the system.
Approach:
Why RTS:
- Developed 6 Java wizards to efficiently handle routine tasks, ensuring faster processes and future readiness for a complete SAP migration.
- Introduced a utility within SAP to maintain pricing files, a crucial requirement for Accuserve until its decommissioning.
- Implemented a one-click migration process to seamlessly transition data from Accuserve to SAP.
- Configured SAP BRIM SOM to efficiently maintain the Accuserve contract pattern within the SAP environment
