Seamless Updates and Application Management in the Oil & Gas Industry
SAP S4/HANA Application Managed Services Minimize Disruptions
Project Overview
SAP S/4HANA was launched in 2015, and adoption in 2016 was significant. According to SAP, there were over 5,000 customers who had either licensed or deployed S/4HANA by the end of 2016. The mid-sized oil & gas company was one of those 5,000 customers.
Based in Houston, Texas, they were determined that they would become an early adopter of this platform and being an early adopter of an upgrade can be both beneficial and challenging.
Ensuring that you have the right people, process, and technology is paramount to an SAP migration and its success. The work does not stop after the migration, having a plan for application managed services is mission critical.
They enlisted Resolve Tech Solutions (RTS) to not only successfully implement SAP S4/HANA but provide ongoing Application Managed Services (AMS)
SAP Application Managed Services
Operating a trouble-free system is an ideal state for any client of SAP. To achieve this, they worked with the RTS team to establish wider support coverage for the business. RTS supports a variety of applications including SAP Modules MM, SD, FI, CO, PM, Is-Oil, Basis, ABAP, Basis PI, and Hyperion. In addition to product support RTS assists with new SAP projects and major enhancements. RTS has a variety of support models to deliver higher efficiencies at lower costs. These support modules are backed by our extensive expertise in SAP functional and technical areas.
The Process at the Mid-Sized Company:
The mid-sized oil & gas company relies on RTS for application managed services support for their SAP systems. RTS prioritizes tickets based on urgency and provides extended hours support as needed. ​
RTS handles issues such as change requests, problems, and enhancements. For all change requests, unit testing is performed by the development team in the DEV system, followed by user acceptance testing (UAT) in the QAS system. Once the changes are approved to move to the PRD system, the Director of IT must sign off on the transport request. ​
Through this process, RTS provides them with a comprehensive application managed services that cover all aspects of SAP system management, from break-fix support to continuous optimization and innovation.
Why RTS:
RTS is an SAP Gold Partner and with our expertise and experience we can ensure that all aspects of SAP Managed Application Services are rigorously managed with service quality aligned with industry best practices in Oil & Gas. RTS is an award winning, mid-sized consulting firm, headquartered in Dallas, Texas. RTS specializes in helping organizations achieve their IT modernization goals through core business system modernization and migrations, digital transformation services such as custom application modernization, data modernization, cloud-native and mobile development, and AI/ML and RPA enablement. RTS empowers their client partners to lead technology transformation journeys by providing unparalleled service excellence and continuous investment in their people and envisions a world where digital and AI technologies drive limitless possibilities. RTS strives to accelerate our customer’s technology’s transition with commitment to continuous innovation and cutting-edge solutions. Together, RTS believes they can revolutionize the digital and AI landscape to make new possibilities in our world.
