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Transforming Healthcare with Application Services

healthcare and tech

Modernizing SAP in the Healthcare Industry

Industry Context:

A healthcare industry leader specializes in developing, manufacturing, and delivering a wide range of products and solutions to treat spinal pathologies sought out Resolve Tech Solutions to migration their SAP ERP system to the Azure Cloud and perform on-going Managed Cloud and Application Services

The Challenge

Following the acquisition of a leading spine division, the company faced significant IT infrastructure challenges. Their existing SAP ECC 6.0 EHP7 system was hosted on-premises across multiple environments and Virtual Machines (VMs), with critical workloads. As the healthcare technology landscape rapidly evolves, the client needed to enhance scalability, flexibility, and performance to meet growing demands. Their on-prem infrastructure had become a limiting factor, particularly as they transitioned into an independent entity. Additionally, maintaining compliance, ensuring data security, and reducing operational costs were key priorities. To overcome these challenges, the client sought a reliable partner to execute a seamless migration to the cloud while providing robust managed cloud and application support to ensure long-term sustainability.

Solution

Resolve Tech Solutions (RTS) was selected to lead the critical project of migrating the client’s ECC 6.0 EHP7 workloads from on-premises to Azure Cloud, along with providing ongoing managed services for both cloud infrastructure and SAP applications. The project was executed in two major phases:

1) Migration of SAP ECC 6.0 Workload from On-Prem to Azure Cloud:

Environments:

The project involved moving the following
environments to the cloud:
- Sandbox
- Development
- Quality Assurance (QAS)
- Production

Migration Options Explored:

RTS explored three strategic options for the migration:
- Azure Site Recover : Considered for its quick recovery
potential in disaster scenarios.
- Homogeneous System Copy: Focused on maintaining
system consistency during the migration.
- New System Build (Export/Import): A fresh build
approach to ensure a clean start on Azure

After careful evaluation, RTS deployed a hybrid of the homogeneous system copy and new system build, ensuring seamless data transition and minimal business disruption.

Virtual Machines (VMs):

The migration involved a significant number of VMs, presenting a considerable infrastructure challenge. Each VM required meticulous attention to ensure all SAP applications and databases were seamlessly moved without
any impact on functionality.

 Timeline:

The migration was successfully completed within three months, adhering strictly to the proposed schedule. Key activities included:

  • Developing a detailed project plan with proactive risk mitigation strategies to minimize downtime and performance impacts during the migration.
  • Leading comprehensive post-migration functional testing across all SAP modules to ensure data integrity, application functionality, and system performance.
  • Conducting multiple mock cutovers to simulate the live migration, identifying, and resolving potential issues in a controlled environment.
  • Proactively resolving all defects across environments, ensuring a smooth go-live with minimal downtime.
2) Managed Cloud and Application Managed Services:

After the successful migration, RTS engaged in a three-year contract to provide managed services for the client’s cloud infrastructure and SAP applications.

Managed Cloud Services:

- Infrastructure Monitoring and Management: RTS provided 24/7 monitoring and management
of Azure cloud resources, including compute,
storage, and network services.
- OS Support and Patching: Continuous support and maintenance of the operating systems running on the cloud, ensuring timely updates, security patching, and system stability.
- SAP Basis Support (Technical): Expert technical support to maintain the SAP environment and ensure optimal performance.

Application Managed Services (AMS):

RTS offered a shared functional support across multiple SAP modules, including:
- ECC (Enterprise Core Component)
- EWM (Extended Warehouse Management)
- PI-PO (Process Integration/Process Orchestration)
- BOBJ (Business Objects)
- BODS (BusinessObjects Data Services)
- ADS (Adobe Document Services)
- SOLMAN (Solution Manager)

The AMS ensured that the client could focus on its core business while RTS handled all functional aspects of SAP, providing timely resolutions to any issues, managing updates, and ensuring compliance with healthcare regulations.

Key Outcomes:

  • Improved Scalability:

    With Azure Cloud, the client now benefits from virtually unlimited scalability, allowing them to dynamically adjust resources based on business needs and fluctuating demands.

  • Cost Optimization:

    Migrating to the cloud eliminated the need for costly on-prem hardware and reduced long-term operational costs. Additionally, the cloud model provides greater transparency into resource usage, enabling more strategic financial planning

  • Enhanced Security and Compliance:

    Azure’s robust security infrastructure, combined with RTS’s ongoing managed services, ensured the client remained compliant with healthcare regulations and maintained data security.

  • Business Continuity:

    The implementation of Azure Site Recovery ensured that the client’s systems would be highly resilient in the event of a disaster, minimizing downtime and preserving critical operations.

  • Faster Time to Market:

    The newfound agility in the client’s IT infrastructure allowed them to develop and deploy new products and services more rapidly, further solidifying their leadership position in the spinal device market.

  • Operational Efficiency:

    By outsourcing cloud and SAP application management to RTS, the client’s internal teams could focus on innovation and product development without worrying about infrastructure or application support challenges.

 Conclusion:

The partnership between this client and Resolve Tech Solutions has proven to be a tremendous success. Through expert guidance, efficient migration, and long-term managed services, RTS has enabled the client to future-proof their IT infrastructure, reduce costs, and achieve greater operational excellence. This collaboration stands as a benchmark for how cloud solutions and managed services can transform business performance in the medical device industry. The client is now poised for accelerated growth and continued innovation, supported by a robust and scalable IT foundation.

Contact us today about our services and the ways we can assist your business.

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